Paperless administration from 1 Oct 2025: electronic document flows in the digital office

From 1 October 2025, people doing 25 essential administrative procedures no longer print paper files or queue: administrative service centers stopped accepting paper for these services. It is the state's real "paperless" step, under Resolution 316/NQ-CP.

For agencies and organizations, this is not only about citizens. When intake is digital, internal document flows must be too — otherwise paper simply moves from the front desk into the back office.

What paperless administration means

• 25 essential public services are submitted online via VNeID or the National Public Service Portal (dichvucong.gov.vn).
• People fill in details, submit files and fees online, and track status directly.
• Service centers stop accepting paper for these services.

What the agency needs inside

• Receive electronic files and move them straight into internal processing, without printing.
• Route and approve electronically, signing digitally instead of by hand and stamp.
• Archive electronically with legal validity and fast lookup.

Why the digital office is the missing piece

Going paperless at the front desk is only complete when the internal flow is paperless too. A digital office platform joins intake, processing, signing and archiving into one continuous digital flow.

Tetra eOffice

Tetra eOffice digitizes the document flow from intake to archiving, with signing built in, on your infrastructure. See digitizing documents per Decree 30/2020 for detail.

Getting started

If your organization is moving to paperless administration, book a consultation for a document-flow review.